Terms & Conditions

For the purposes of these Terms & Conditions, the following terms carry the meanings set out below unless the context requires otherwise.

2.1 To register and use tgoals, you must satisfy all of the following criteria at the time of registration and at all times during your use of the Platform:

• You must be a natural person (not a corporate entity, trust, or automated system).
• You must be at least 21 years of age. tgoals enforces a strict 21+ age policy. Registration by or on behalf of a minor is strictly prohibited.
• You must be a resident of Indonesia or otherwise lawfully entitled to use online betting platforms.
• You must be acting on your own behalf and not as an agent for any third party.
• You must not be subject to any court order, insolvency proceeding, or legal restriction that prohibits you from entering into binding agreements.
• You must not have been previously excluded or banned from tgoals under our responsible gaming or anti-fraud policies.

2.2 tgoals reserves the right to request proof of eligibility at any time, including but not limited to government-issued photo identification (e.g., KTP — Kartu Tanda Penduduk, the Indonesian national identity card) and proof of residential address.

2.3 By registering, you warrant and represent that all information provided to tgoals is accurate, current, and complete, and you undertake to keep that information updated throughout your use of the Platform.

3.1 Each individual may hold only one (1) active tgoals account. The creation of duplicate, secondary, or linked accounts — whether under the same name, address, device, IP address, payment method, or any other identifying information — is strictly prohibited and may result in the forfeiture of all balances held across those accounts.

3.2 You are solely responsible for maintaining the confidentiality of your username, password, and all account credentials. tgoals will not be held liable for any unauthorized access arising from your failure to secure your account credentials.

3.3 You must notify tgoals immediately at [email protected] if you become aware of or suspect any unauthorized use of your account.

3.4 Your tgoals account is for your personal use only. You may not transfer, sell, or assign your account or any balance within it to any third party.

4.1 Before tgoals processes any withdrawal request, the Member must complete our Know Your Customer (KYC) verification process. This process may include the submission of one or more of the following documents:

• A valid, government-issued photo ID (KTP, passport, or SIM — Indonesian driving licence).
• Proof of residential address dated within the last three (3) months (e.g., a bank statement from BCA, BRI, BNI, or Mandiri; a utility bill; or an official government correspondence).
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of the registered BCA mobile banking account, or the OVO/GoPay account holder name matching the tgoals registration name).
• A selfie photograph holding your photo ID, if requested by the tgoals compliance team.

4.2 tgoals may request KYC documentation at any stage of your membership — not only at the point of withdrawal. Failure to provide satisfactory documentation within the timeframe specified by tgoals may result in temporary account restriction or, in cases of suspected fraud, permanent closure.

4.3 All KYC documents submitted to tgoals are handled in accordance with our Privacy Policy. Documents are used exclusively for verification purposes and are not shared with unauthorized third parties.

5.1 tgoals accepts deposits in Indonesian Rupiah (IDR / Rp) via the following channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, GoPay, DANA, ShopeePay, and LinkAja.

5.2 Minimum deposit amounts:

• Bank transfers (BCA, BRI, BNI, Mandiri): Rp 10.000 minimum per transaction.
• Bank transfers (CIMB Niaga, OCBC NISP, Bank Danamon): Rp 25.000 minimum per transaction.
• E-wallets (OVO, GoPay, DANA, ShopeePay, LinkAja): Rp 10.000 minimum per transaction.

5.3 tgoals does not charge deposit fees. However, your bank or e-wallet provider may apply transfer fees or charges at their discretion. tgoals accepts no responsibility for such third-party fees.

5.4 All funds deposited must originate from payment accounts registered in your own name. Third-party deposits — where the depositing account holder's name does not match the tgoals account registration name — are strictly prohibited and may be returned at tgoals' discretion.

5.5 Deposits made in error (e.g., to an incorrect tgoals account number or using an expired deposit reference) must be reported to tgoals support immediately. tgoals will make reasonable efforts to rectify such errors but cannot guarantee recovery in all circumstances.

6.1 Withdrawal requests from tgoals are processed to the same payment method used for the Member's most recent deposit, subject to KYC clearance. tgoals does not process withdrawals to third-party accounts or payment methods not registered in the Member's name.

6.2 Minimum withdrawal amount: Rp 50.000 per transaction across all supported channels.

6.3 Processing times (indicative, not guaranteed):

• BCA, BRI: typically 15–60 minutes during normal operating hours.
• BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon: typically 30–120 minutes.
• E-wallets (OVO, GoPay, DANA, ShopeePay, LinkAja): typically 15–45 minutes.

6.4 Processing times may be extended during scheduled Indonesian bank maintenance windows, national public holidays, or peak traffic periods. tgoals operates its finance team 24 hours a day, 7 days a week, including Indonesian public holidays.

6.5 tgoals reserves the right to delay or withhold a withdrawal pending KYC verification, fraud investigation, or compliance review. The Member will be notified of any such hold via the email address on recor d.

6.6 Withdrawal requests may be cancelled by the Member at any point before processing is complete. Once a withdrawal has been dispatched to the Member's bank or e-wallet account, it cannot be reversed by tgoals.

7.1 tgoals may from time to time offer promotional bonuses, free bets, cashback offers, and other incentives ("Bonuses"). All Bonuses are subject to specific terms and conditions which will be published on the tgoals platform at the time of the promotion.

7.2 Unless otherwise stated, all Bonus Funds are subject to a wagering requirement before conversion to withdrawable cash. The wagering requirement is expressed as a multiple of the bonus amount (e.g., "10x rollover" means the bonus amount must be wagered 10 times before withdrawal eligibility).

7.3 Wagering requirement calculations may exclude certain bet types. For example, "draw no bet" markets, hedged bets (covering both sides of an outcome), and bets placed at odds below a specified threshold may not contribute to rollover completion. Specific exclusions will be stated in the applicable bonus terms.

7.4 Bonuses are limited to one per household, IP address, device, payment method, and Member. Attempting to claim multiple bonuses by creating duplicate accounts, using VPN services to mask your location, or registering under false details constitutes bonus abuse and will result in forfeiture of all Bonus Funds and associated winnings, plus potential account closure.

7.5 tgoals reserves the right to void any bonus, withdraw promotional offers, or exclude specific Members from future promotions at its sole discretion, particularly where tgoals believes a Member has attempted to abuse or manipulate the terms of a promotion.

8.1 All bets placed on tgoals are governed by the specific rules applicable to the relevant product — sportsbook, live casino, slots, togel (Indonesia's traditional numbers lottery), crash games, or other gaming products. Product-specific rules are accessible within each product area of the tgoals platform.

8.2 Once a bet has been accepted and confirmed by the tgoals system, it cannot be cancelled or amended by the Member except where explicitly permitted by the rules of the relevant market (e.g., "cash out" functionality on certain pre-match and live football markets).

8.3 tgoals reserves the right to void any bet or series of bets where:

• An obvious error occurred in the odds, line, or market offered (e.g., a typographical mistake or a technical malfunction causing incorrect odds to display).
• The outcome of the event was already known at the time the bet was placed (late bets).
• The Member is found to have used insider information or otherwise manipulated the betting market.
• The Member participated in syndicated betting, collusion, or arbitrage activity expressly prohibited under these Terms.

8.4 Where tgoals voids a bet, the stake will be returned to the Member's account. tgoals is not liable for any consequential loss arising from a voided bet, including but not limited to loss of potential winnings on related accumulator bets.

8.5 Results of sporting events are determined according to the official result declared by the relevant governing body (e.g., FIFA, AFC, BWF, FIBA, FIM). Results will not be amended based on subsequent disqualifications, penalties, or appeals unless the change is recognized by the governing body within 48 hours of the conclusion of the event.

8.6 For live dealer casino games, game decisions made by the dealer are final. In cases of technical error or dispute, tgoals will defer to the game provider's log files and video replay.

9.1 tgoals is committed to promoting responsible gaming and ensuring that all Members use the Platform as a form of entertainment, not as a financial strategy. Detailed responsible gaming resources are available on our Responsible Gaming page.

9.2 tgoals provides the following responsible gaming tools, which Members can activate at any time via their account settings or by contacting [email protected]:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts.
• Loss Limits: Set daily, weekly, or monthly maximum net loss amounts.
• Session Time Limits: Receive notifications or automatic logout after a specified duration of continuous play.
• Self-Exclusion: Temporarily or permanently close your tgoals account for a cooling-off period of your choice (minimum 7 days, maximum permanent closure).

9.3 Members who feel that their gambling activity is becoming problematic are strongly encouraged to contact tgoals support immediately. Our team can assist with activating self-exclusion and can provide guidance on external support organizations.

9.4 During a self-exclusion period, the Member's account will be locked and the Member will be unable to place bets, make deposits, or access promotional offers. Any attempt to circumvent self-exclusion by creating a new account will result in permanent closure of all associated accounts and forfeiture of all balances.

10.1 Members must not engage in any of the following prohibited activities:

• Use of VPN, proxy, or other IP-masking technology to disguise your location or circumvent geographic restrictions.
• Use of bots, automated betting systems, or any software that places bets on your behalf without direct manual input.
• Collusion with other Members or third parties to manipulate betting markets or outcomes.
• Arbitrage betting (simultaneously placing opposing bets across multiple platforms to guarantee profit regardless of outcome).
• Late betting (placing bets after the outcome is known or likely determined).
• Registration of multiple accounts for the purpose of claiming multiple bonuses or evading account restrictions.
• Money laundering, fraud, chargebacks, or any other financial misconduct.
• Harassment, threats, or abusive language directed at tgoals staff or other Members.

10.2 tgoals reserves the right to suspend or permanently terminate any account where prohibited conduct is detected or suspected. In such cases, tgoals may forfeit all balances (including deposits and winnings) and report the matter to relevant authorities where appropriate.

11.1 All content on the tgoals platform — including but not limited to text, graphics, logos, user interface design, images, audio clips, video clips, and software — is the property of tgoals or its licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws.

11.2 Members are granted a limited, non-exclusive, non-transferable, revocable license to access and use the tgoals platform for personal, non-commercial purposes only. This license does not permit:

• Reproduction, duplication, copying, or redistribution of any tgoals content.
• Scraping, data mining, or systematic extraction of odds, market data, or other information from the tgoals platform.
• Reverse engineering, decompilation, or disassembly of any tgoals software or systems.

11.3 Unauthorized use of tgoals intellectual property may result in legal action and account termination.

12.1 tgoals provides its services "as is" and "as available." While we make every effort to ensure platform availability and accuracy of information, we do not guarantee uninterrupted or error-free service.

12.2 tgoals shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Platform, including but not limited to:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or information.
• Damage to reputation or goodwill.
• Losses arising from technical failures, server downtime, interruptions to internet connectivity, or third-party payment provider errors.

12.3 In no event shall tgoals' total aggregate liability to any Member exceed the amount deposited by that Member into their tgoals account during the six (6) months immediately preceding the event giving rise to the claim.

12.4 tgoals is not responsible for any losses arising from your failure to secure your account credentials, your breach of these Terms, or your use of the Platform in a manner inconsistent with applicable law.

13.1 You may close your tgoals account at any time by contacting [email protected]. Upon closure, any remaining balance (excluding Bonus Funds subject to incomplete wagering requirements) will be returned to your registered payment method, subject to KYC clearance.

13.2 tgoals reserves the right to suspend or terminate your account at any time, with or without notice, for any of the following reasons:

• Breach of any provision of these Terms & Conditions.
• Suspected fraud, money laundering, or prohibited conduct as defined in Clause 10.
• Failure to complete KYC verification within the timeframe requested by tgoals.
• Inactivity (no login or transaction activity) for a continuous period exceeding twelve (12) months.

13.3 Upon termination by tgoals, any Bonus Funds, pending bets, and promotional offers will be forfeited. Real-money balances will be returned to the Member's registered payment method after deduction of any outstanding fees, chargebacks, or amounts owed to tgoals.

14.1 These Terms & Conditions and your use of the tgoals platform are governed by and construed in accordance with the laws applicable under tgoals' international licensing jurisdiction. Reference to Indonesian law in these Terms is for context only and does not confer jurisdiction.

14.2 In the event of any dispute, claim, or difference arising out of or relating to these Terms or your use of tgoals, you agree to first attempt to resolve the matter informally by contacting tgoals support at [email protected].

14.3 If informal resolution is unsuccessful within thirty (30) days, the dispute shall be referred to binding arbitration under the rules of the relevant arbitration body as specified in tgoals' licensing terms. The place of arbitration shall be as determined by tgoals' licensing authority.

14.4 You agree to waive any right to participate in class actions, consolidated proceedings, or representative actions against tgoals. All disputes must be brought on an individual basis.

15.1 tgoals reserves the right to amend, modify, or update these Terms & Conditions at any time. Material changes will be notified to Members via email or a prominent notice on the tgoals platform at least seven (7) days before the changes take effect.

15.2 Your continued use of the tgoals platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to any amendment, you must cease using the Platform and close your account in accordance with Clause 13.1.

15.3 The current version of these Terms & Conditions is always accessible at https://tgoals.cam/terms-conditions. The "Last Updated" date at the top of this page reflects the date of the most recent amendment.

16.1 If you have any questions regarding these Terms & Conditions, or if you wish to report a concern, please contact the tgoals support team:

16.2 For urgent account security matters (e.g., suspected unauthorized access), please use the subject line "URGENT: Account Security" in your email to ensure priority handling.