Privacy Policy

1.1 This Privacy Policy describes how tgoals ("we", "us", "our") collects, uses, stores, and protects the personal information of individuals ("you", "Member") who access or use the tgoals online betting and live casino platform at https://tgoals.cam.

1.2 By creating a tgoals account or using any tgoals service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must cease using the tgoals platform immediately.

1.3 This Privacy Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming policies. Where terms are capitalized but not defined in this Privacy Policy, they carry the meanings set out in the Terms & Conditions.

2.1 For the purposes of applicable data protection laws, the data controller responsible for your personal information is the tgoals operating entity as identified in the Terms & Conditions.

2.2 Our designated contact point for all data protection and privacy inquiries is:

2.3 If you have questions about how tgoals handles your personal data, or if you wish to exercise any of your data protection rights, please contact us using the details above. We aim to respond to all privacy-related inquiries within five (5) business days.

3.1 tgoals collects the following categories of personal information:

3.1.1 Registration & Account Information

• Full name (as it appears on your government-issued ID)
• Date of birth (to verify you are at least 21 years of age)
• Email address
• Mobile phone number
• Residential address (city, province, postal code)
• Username and encrypted password
• Preferred currency (Indonesian Rupiah / IDR)

3.1.2 Identity Verification (KYC) Documents

• Government-issued photo identification (KTP — Kartu Tanda Penduduk, passport, or SIM — Indonesian driving licence)
• Proof of address documents (recent bank statement from BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon; utility bill; official government correspondence)
• Selfie photograph holding your ID, if requested for enhanced verification
• Proof of payment method ownership (screenshot of registered BCA/BRI/BNI/Mandiri account, OVO/GoPay/DANA/ShopeePay/LinkAja account holder name)

3.1.3 Financial & Transaction Data

• Deposit and withdrawal history (amounts, dates, payment methods used)
• Bank account numbers and e-wallet identifiers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, GoPay, DANA, ShopeePay, LinkAja)
• Betting history (wagers placed, outcomes, winnings, losses)
• Bonus claims and wagering requirement progress
• Account balance and transaction ledger

3.1.4 Technical & Usage Data

• IP address and geolocation data (to verify Indonesian residency and prevent multi-account abuse)
• Device information (device type, operating system, browser type and version)
• Cookies and similar tracking technologies (see Section 9)
• Login timestamps and session duration
• Pages visited, games played, and features used on tgoals
• Referral source (how you arrived at the tgoals platform)

3.1.5 Communications

• Live chat transcripts with tgoals support agents
• Email correspondence with [email protected]
• Feedback, complaints, and dispute resolution records

3.2 tgoals collects this information directly from you (when you register, submit KYC documents, or contact support), automatically (via cookies and tracking technologies), and from third parties (payment processors, identity verification services, and fraud prevention partners).

4.1 tgoals uses your personal information for the following purposes:

4.1.1 Account Management

• Creating and maintaining your tgoals account
• Authenticating your identity when you log in
• Processing deposits and withdrawals to your registered payment methods
• Displaying your account balance, transaction history, and betting activity

4.1.2 KYC & Compliance

• Verifying that you are at least 21 years of age and eligible to use tgoals
• Confirming your identity and residential address to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations
• Detecting and preventing fraud, multi-accounting, bonus abuse, and other prohibited conduct
• Fulfilling our legal obligations under the licensing jurisdiction's regulatory framework

4.1.3 Service Delivery

• Providing access to sports betting markets, live casino games, slots, togel draws, and other gaming products
• Processing your bets and calculating payouts according to published rules and odds
• Awarding bonuses, free bets, cashback, and other promotional offers
• Sending transactional notifications (deposit confirmations, withdrawal status updates, bonus credit alerts) via email or SMS

4.1.4 Customer Support

• Responding to your inquiries, complaints, and support requests
• Resolving disputes related to bets, transactions, or account issues
• Providing technical assistance with login problems, payment errors, or platform bugs

4.1.5 Marketing & Promotions (with your consent)

• Sending promotional emails about new games, exclusive bonuses, seasonal offers (Indonesian Independence Day, Idul Fitri, Chinese New Year / Imlek, etc.), and upcoming sporting events (BRI Liga 1, Champions League, Timnas Indonesia matches, etc.)
• Personalizing content and offers based on your betting preferences and play history
• Conducting surveys and collecting feedback to improve tgoals services

4.1.6 Platform Improvement & Analytics

• Analyzing usage patterns to optimize platform performance and user experience
• Testing new features, game integrations, and payment methods
• Monitoring traffic sources and conversion rates to measure marketing effectiveness

4.1.7 Responsible Gaming & Player Protection

• Monitoring account activity for signs of problem gambling behavior
• Enforcing deposit limits, loss limits, and self-exclusion periods you have activated
• Preventing access by individuals who have self-excluded or been banned from tgoals

4.2 We will not use your personal information for purposes beyond those described in this Privacy Policy without first obtaining your explicit consent.

5.1 tgoals processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions). This includes account creation, transaction processing, bet settlement, and withdrawal fulfillment.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including KYC verification, AML checks, age verification (21+ enforcement), and licensing authority reporting requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, service improvement, and internal analytics — provided these interests do not override your fundamental rights and freedoms.
• Consent: For marketing communications, personalized offers, and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time by adjusting your account preferences or contacting [email protected].

6.1 tgoals does not sell or rent your personal information to third parties. However, we may share your data with the following categories of recipients in limited circumstances:

6.1.1 Service Providers

• Payment Processors: Indonesian bank transfer gateways (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet API providers (OVO, GoPay, DANA, ShopeePay, LinkAja) require your payment account details to process deposits and withdrawals.
• KYC Verification Services: Third-party identity verification platforms may process your ID documents and selfie photos to confirm your age and identity.
• Hosting & Cloud Infrastructure: Secure server providers host tgoals platform data and databases.
• Email & SMS Providers: Communication platforms deliver transactional and promotional messages to your registered email address or mobile number.

6.1.2 Game Providers

• Live casino studios (Evolution Gaming, Pragmatic Play Live, etc.) and slot developers (Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, Spribe, etc.) may receive anonymized or aggregated data about gameplay for operational and compliance purposes. They do not receive personally identifiable information beyond what is required to deliver game sessions.

6.1.3 Regulatory Authorities

• tgoals may disclose your information to licensing authorities, gaming regulators, and law enforcement agencies where required by law or under legal compulsion (e.g., court orders, subpoenas, or regulatory audit requests).

6.1.4 Fraud Prevention & Security Partners

• Anti-fraud platforms and IP intelligence services help tgoals detect multi-accounting, VPN usage, collusion, and other prohibited conduct. These partners receive technical data (IP addresses, device fingerprints) but not full KYC documents.

6.1.5 Business Transfers

• In the event of a merger, acquisition, or sale of tgoals assets, your personal data may be transferred to the acquiring entity. We will notify you via email if such a transfer occurs and the new entity will continue to honor this Privacy Policy.

6.2 All third-party service providers are contractually obligated to protect your data and use it only for the purposes specified by tgoals. We conduct due diligence to ensure our partners maintain adequate data security standards.

7.1 tgoals retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, subject to the following retention periods:

• Active Accounts: Account information, transaction history, and KYC documents are retained for the duration of your membership on tgoals.
• Closed Accounts: After you close your account, tgoals retains your data for a minimum of six (6) years to comply with AML record-keeping requirements, regulatory obligations, and to defend against potential legal claims.
• Marketing Data: If you unsubscribe from promotional communications, we will remove your contact details from marketing lists within thirty (30) days, but we may retain a suppression record to prevent re-contact.
• Technical Logs: Server logs, IP address records, and session data are typically retained for twelve (12) months for security and troubleshooting purposes, then anonymized or deleted.

7.2 In certain cases, we may retain data for longer periods where required by law (e.g., tax authorities in our licensing jurisdiction may require seven-year retention of financial records) or where we have a legitimate interest in preserving evidence for ongoing disputes or investigations.

7.3 Once the retention period expires, tgoals will securely delete or anonymize your personal data so that it can no longer be attributed to you.

8.1 tgoals employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and tgoals servers is encrypted using 256-bit SSL/TLS. Sensitive data at rest (passwords, payment details) is encrypted using AES-256 or equivalent standards.
• Access Controls: Access to personal data is restricted to authorized tgoals personnel on a need-to-know basis. Staff members undergo background checks and sign confidentiality agreements.
• Secure Infrastructure: tgoals platform is hosted on secure, ISO 27001-certified data centers with 24/7 monitoring, firewalls, intrusion detection systems, and regular security audits.
• Password Security: Member passwords are hashed using bcrypt or similar one-way hashing algorithms. tgoals staff cannot retrieve your plaintext password.
• Regular Audits: tgoals conducts periodic security assessments, penetration testing, and vulnerability scans to identify and remediate potential weaknesses.

8.2 While we take all reasonable precautions, no system is completely immune to security breaches. In the unlikely event of a data breach that poses a risk to your rights and freedoms, tgoals will notify affected Members and relevant authorities in accordance with applicable data breach notification laws.

9.1 tgoals uses cookies and similar tracking technologies (web beacons, pixels, local storage) to enhance your experience, analyze platform usage, and deliver personalized content.

9.1.1 Essential Cookies

These cookies are strictly necessary for the operation of the tgoals platform. They enable core functionality such as user authentication, session management, and security features. Essential cookies cannot be disabled without impairing your ability to use tgoals.

9.1.2 Performance & Analytics Cookies

These cookies collect aggregated, anonymized data about how Members use tgoals — pages visited, time spent on site, navigation paths, error messages encountered. This helps us identify and fix technical issues and optimize platform performance.

9.1.3 Functional Cookies

These cookies remember your preferences (language, currency, bet slip settings) so you don't have to re-enter them on every visit. Functional cookies enhance your experience but are not strictly required.

9.1.4 Marketing & Targeting Cookies

These cookies track your activity across sessions to deliver personalized promotional offers, banner ads, and content recommendations based on your betting interests (e.g., if you frequently bet on BRI Liga 1 matches, you may see promotions related to Indonesian football). Marketing cookies require your consent.

9.2 You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from logging in or placing bets on tgoals.

9.3 For more granular control over tracking technologies, you may adjust your preferences in your tgoals account settings under "Privacy & Data."

10.1 Under applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal data tgoals holds about you. We will provide this information in a structured, commonly used, machine-readable format (e.g., CSV or PDF).
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request corrections. You can update most information directly in your tgoals account settings.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data, subject to certain exceptions (e.g., where we are required to retain data for legal or regulatory compliance).
• Right to Restriction of Processing: You may request that tgoals limit the processing of your personal data in certain circumstances (e.g., while we verify the accuracy of disputed data).
• Right to Data Portability: You may request that tgoals transfer your personal data to another service provider in a machine-readable format, where technically feasible.
• Right to Object: You may object to processing based on legitimate interests, including objecting to direct marketing at any time. We will cease such processing unless we have compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing emails), you may withdraw your consent at any time by clicking "Unsubscribe" in emails or adjusting your account preferences.

10.2 To exercise any of these rights, please contact us at [email protected] with the subject line "Data Protection Request." Include your registered tgoals username and describe the specific right you wish to exercise. We will respond within thirty (30) days of receiving your request.

10.3 In certain cases, we may need to verify your identity before fulfilling a data subject request to protect against unauthorized access to your personal information.

11.1 tgoals is strictly for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21.

11.2 If we become aware that a person under 21 has registered a tgoals account or provided personal information to us, we will immediately terminate the account, delete all associated data, and forfeit any balances held in that account.

11.3 Parents or guardians who believe their child has registered on tgoals should contact us immediately at [email protected] with the subject line "Underage Account Report." We will investigate and take appropriate action within 24 hours.

12.1 tgoals operates internationally and may transfer your personal data to servers and service providers located outside of Indonesia, including jurisdictions where data protection laws may differ from those in Indonesia.

12.2 Where we transfer data to countries that do not provide an adequate level of data protection, we implement appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
• Binding Corporate Rules (BCRs) for intra-group data transfers
• Certification under recognized privacy frameworks (e.g., ISO 27001, SOC 2)

12.3 By using tgoals, you acknowledge and consent to the international transfer of your personal data as described in this Privacy Policy.

13.1 tgoals reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations.

13.2 Material changes to this Privacy Policy will be communicated to Members via email or a prominent notice on the tgoals platform at least seven (7) days before the changes take effect.

13.3 Your continued use of tgoals following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated terms, you must cease using the Platform and request account closure in accordance with our Terms & Conditions.

13.4 The current version of this Privacy Policy is always accessible at https://tgoals.cam/privacy-policy. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

14.1 If you have questions about this Privacy Policy, wish to exercise your data protection rights, or need to report a privacy concern, please contact the tgoals support team:

14.2 For urgent security matters (e.g., suspected data breach or unauthorized account access), please use the subject line "URGENT: Security Issue" to ensure priority handling.